Amazon launches Q, a business chatbot powered by generative artificial intelligence

That attention initially gave an advantage to OpenAI’s chief partner and financial backer, Microsoft, which has rights to the underlying technology behind ChatGPT and has used it to build its own generative AI tools known as Copilot. The Q Architect service can also help you research, troubleshoot and analyze issues across your business, saving time and stress, and provide suggestions on optimizing AWS infrastructure queries, such as EC2 instances. Those bullet points were no doubt aimed at companies wary of adopting generative AI for liability and security reasons.

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To add AWS Chatbot to Microsoft Teams, enterprises need to add the bot to the relevant team or group inside the application. After that, the url of the team can be used to configure the chatbot from within AWS Management Console or AWS Cloud Development Kit. Paynela, a Puerto Rico-based healthcare financing innovator, partnered with Mission to revolutionize patient financial assistance through an IDP solution. “The solution that we were able to build with Mission and AWS has allowed Paynela to focus on strategy more than manual processes,” said Mary-Beth Macaluso, Chief Executive Officer of Paynela.

AWS Chatbot launches, sending important alerts directly to Slack

In fact, he said that developers can now create a foundational chatbot designed using historical call transcripts in just a few clicks. The chatbot enables customers to interact with the company’s Falcon platform using natural language instructions. According to CrowdStrike, Charlotte AI will simplify several common cybersecurity tasks. From a web app, a company can ask Q to analyze, for example, which product features its customers are struggling with and possible ways to improve them — or, à la ChatGPT, upload a file (a Word doc, PDF, spreadsheet and the like) and ask questions about that file. Q draws on its connections, integrations and data, including business-specific data, to come up with responses along with citations. Today, we are expanding Anthos to support more kinds of workloads, in more kinds of environments, in many more locations,” she wrote.

In China, the Alibaba public cloud has the DT PAI service available for AI workloads. Additionally, startups such as Clarifai offer cloud-based deep learning services. When you think about a common use case for AI, chatbots certainly come to mind. It does this by taking advantage of advanced natural language understanding powered by deep learning techniques.

AWS: The complete business guide to Amazon’s cloud services

• It’s hard to imagine DevOps teams that don’t use Slack or similar tools, so it’s actually a bit of a surprise that AWS, which has long offered all of the tools to build chatbots, didn’t launch a similar service before.
• Long commands that users tend to forget can be stored by creating aliases within the AWS Chatbot channel in Teams and other applications, the company said.
• He said the tool should help teams that are usually engaged with Slack to respond to incidents faster.
• While migration to modern platforms and cloud services is on many road maps, the time and effort can be a barrier to innovation and modernization.
• This effectively deals with this by enabling multi-silo search across content contained in just about any content management system on the market now.

“This new capability in our Automation Co-Pilot represents a new era in enterprise AI—one where people don’t just use automation, they collaborate with it,” said Adi Kuruganti, chief product officer at Automation Anywhere. This AWS Marketplace offering delivers essential capabilities including easy setup, natural, human-like conversations, and extracting fast, accurate answers from company knowledge bases. These features enable customers to boost productivity, minimize search time, and improve self-service. JibJab needed a managed cloud services partner with deep machine learning expertise to help build out a new head cutting technique for their new product Starring You Books.

• To prevent mistakes, Q has users inspect actions that it’s about to take before they run and link to the results for validation.
• For over two decades CMSWire, produced by Simpler Media Group, has been the world’s leading community of digital customer experience professionals.
• The Q Architect service can also help you research, troubleshoot and analyze issues across your business, saving time and stress, and provide suggestions on optimizing AWS infrastructure queries, such as EC2 instances.
• We have a lot of free resources, training resources and educational information out there for our partners and for our customers.
• Chances are, though, we’ll see more of that functionality once it hits general availability.

These chatbots are a new generation of AI systems that can converse, generate readable text on demand and even produce novel images and video based on what they’ve learned from a vast database of digital books, online writings and other media. “If your user doesn’t have permission to access something without Q, they can’t access it with Q either,” Selipsky said. “Q understands and respects your existing identities, your roles and your permissions … we’re never going to use business content to train the underlying models.” DALLAS, July 16, 2025 /PRNewswire/ — Cloudelligent, a leading provider of Data and AI Consulting Services, today announced the availability of its Generative AI Chatbot for Knowledge Bases Activator in the new AI Agents and Tools storefront in AWS Marketplace. This enables AWS customers to easily discover, build, and deploy Cloudelligent’s AI-powered assistants using their AWS accounts, accelerating AI agent and agentic workflow development.

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More to the point, it comes loaded with pre-configured permissions templates, which of course can be customized to fit a given organization. It is also, according to Slack, easy to install through an intuitive setup wizard that only takes a few minutes to configure in the digital workplace. Ron was formerly corporate blogger for Intronis where he wrote once weekly on IT issues. He has contributed to various corporate blogs in the past including Ness, Novell and the IBM Mid-market Blogger Program.

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Selipsky took a swing at Microsoft-backed (MSFT) Open AI and its recent boardroom melodrama, referencing the events of the “past 10 days” and saying that “you don’t want a cloud provider that’s beholden primarily to one model provider.” After a rock band banged out a rendition of “My Hero” by Foo Fighters on Tuesday morning, AWS CEO Adam Selipsky unveiled a deluge of announcements primarily related to AI. Star partners, including Nvidia (NVDA) CEO Jensen Huang and Anthropic CEO Dario Amodei, dropped by for cameos. Q can also troubleshoot things like network connectivity issues, analyzing network configurations to provide remediation steps. In a world ruled by algorithms, SEJ brings timely, relevant information for SEOs, marketers, and entrepreneurs to optimize and grow their businesses — and careers.

Amazon launches Q, a business chatbot powered by generative artificial intelligence

That attention initially gave an advantage to OpenAI’s chief partner and financial backer, Microsoft, which has rights to the underlying technology behind ChatGPT and has used it to build its own generative AI tools known as Copilot. The Q Architect service can also help you research, troubleshoot and analyze issues across your business, saving time and stress, and provide suggestions on optimizing AWS infrastructure queries, such as EC2 instances. Those bullet points were no doubt aimed at companies wary of adopting generative AI for liability and security reasons.

Your Reviews Are Ranking You (Or Not): How to Stay Visible in Google’s AI Era

To add AWS Chatbot to Microsoft Teams, enterprises need to add the bot to the relevant team or group inside the application. After that, the url of the team can be used to configure the chatbot from within AWS Management Console or AWS Cloud Development Kit. Paynela, a Puerto Rico-based healthcare financing innovator, partnered with Mission to revolutionize patient financial assistance through an IDP solution. “The solution that we were able to build with Mission and AWS has allowed Paynela to focus on strategy more than manual processes,” said Mary-Beth Macaluso, Chief Executive Officer of Paynela.

AWS Chatbot launches, sending important alerts directly to Slack

In fact, he said that developers can now create a foundational chatbot designed using historical call transcripts in just a few clicks. The chatbot enables customers to interact with the company’s Falcon platform using natural language instructions. According to CrowdStrike, Charlotte AI will simplify several common cybersecurity tasks. From a web app, a company can ask Q to analyze, for example, which product features its customers are struggling with and possible ways to improve them — or, à la ChatGPT, upload a file (a Word doc, PDF, spreadsheet and the like) and ask questions about that file. Q draws on its connections, integrations and data, including business-specific data, to come up with responses along with citations. Today, we are expanding Anthos to support more kinds of workloads, in more kinds of environments, in many more locations,” she wrote.

In China, the Alibaba public cloud has the DT PAI service available for AI workloads. Additionally, startups such as Clarifai offer cloud-based deep learning services. When you think about a common use case for AI, chatbots certainly come to mind. It does this by taking advantage of advanced natural language understanding powered by deep learning techniques.

AWS: The complete business guide to Amazon’s cloud services

• It’s hard to imagine DevOps teams that don’t use Slack or similar tools, so it’s actually a bit of a surprise that AWS, which has long offered all of the tools to build chatbots, didn’t launch a similar service before.
• Long commands that users tend to forget can be stored by creating aliases within the AWS Chatbot channel in Teams and other applications, the company said.
• He said the tool should help teams that are usually engaged with Slack to respond to incidents faster.
• While migration to modern platforms and cloud services is on many road maps, the time and effort can be a barrier to innovation and modernization.
• This effectively deals with this by enabling multi-silo search across content contained in just about any content management system on the market now.

“This new capability in our Automation Co-Pilot represents a new era in enterprise AI—one where people don’t just use automation, they collaborate with it,” said Adi Kuruganti, chief product officer at Automation Anywhere. This AWS Marketplace offering delivers essential capabilities including easy setup, natural, human-like conversations, and extracting fast, accurate answers from company knowledge bases. These features enable customers to boost productivity, minimize search time, and improve self-service. JibJab needed a managed cloud services partner with deep machine learning expertise to help build out a new head cutting technique for their new product Starring You Books.

• To prevent mistakes, Q has users inspect actions that it’s about to take before they run and link to the results for validation.
• For over two decades CMSWire, produced by Simpler Media Group, has been the world’s leading community of digital customer experience professionals.
• The Q Architect service can also help you research, troubleshoot and analyze issues across your business, saving time and stress, and provide suggestions on optimizing AWS infrastructure queries, such as EC2 instances.
• We have a lot of free resources, training resources and educational information out there for our partners and for our customers.
• Chances are, though, we’ll see more of that functionality once it hits general availability.

These chatbots are a new generation of AI systems that can converse, generate readable text on demand and even produce novel images and video based on what they’ve learned from a vast database of digital books, online writings and other media. “If your user doesn’t have permission to access something without Q, they can’t access it with Q either,” Selipsky said. “Q understands and respects your existing identities, your roles and your permissions … we’re never going to use business content to train the underlying models.” DALLAS, July 16, 2025 /PRNewswire/ — Cloudelligent, a leading provider of Data and AI Consulting Services, today announced the availability of its Generative AI Chatbot for Knowledge Bases Activator in the new AI Agents and Tools storefront in AWS Marketplace. This enables AWS customers to easily discover, build, and deploy Cloudelligent’s AI-powered assistants using their AWS accounts, accelerating AI agent and agentic workflow development.

The $99 Apple TV 4K: Everything You Need to Know

More to the point, it comes loaded with pre-configured permissions templates, which of course can be customized to fit a given organization. It is also, according to Slack, easy to install through an intuitive setup wizard that only takes a few minutes to configure in the digital workplace. Ron was formerly corporate blogger for Intronis where he wrote once weekly on IT issues. He has contributed to various corporate blogs in the past including Ness, Novell and the IBM Mid-market Blogger Program.

Apple Watch Ultra 3: Major Leaked Upgrades Detailed

Selipsky took a swing at Microsoft-backed (MSFT) Open AI and its recent boardroom melodrama, referencing the events of the “past 10 days” and saying that “you don’t want a cloud provider that’s beholden primarily to one model provider.” After a rock band banged out a rendition of “My Hero” by Foo Fighters on Tuesday morning, AWS CEO Adam Selipsky unveiled a deluge of announcements primarily related to AI. Star partners, including Nvidia (NVDA) CEO Jensen Huang and Anthropic CEO Dario Amodei, dropped by for cameos. Q can also troubleshoot things like network connectivity issues, analyzing network configurations to provide remediation steps. In a world ruled by algorithms, SEJ brings timely, relevant information for SEOs, marketers, and entrepreneurs to optimize and grow their businesses — and careers.

How to come up with your chatbot name

The only thing you need to remember is to keep it short, simple, memorable, and close to the tone and personality of your brand. Remember, the key is to communicate the purpose of your bot without losing sight of the underlying brand personality. Similarly, an e-commerce chatbot can be used to handle customer queries, take purchase orders, and even disseminate product information. With REVE Chat, you can sign up here, get step-by-step instructions on how to create and how to name your chatbot in simple steps. Chatbot names may not do miracles, but they nonetheless hold some value. With a cute bot name, you can increase the level of customer interaction in some way.

The role of the bot will also determine what kind of personality it will have. A banking bot would need to be more professional in both tone of voice and use of language compared to a Facebook Messenger bot for a teenager-focused business. chatbot name Personalizing your bot with its own individual name makes him or her approachable while building an emotional bond with your customer. You’ll need to decide what gender your bot will be before assigning it a personal name.

Tips on naming your business

Better yet, perhaps you are inspired to carve out a path that uniquely mirrors your chatbot’s identity and offerings. From innovative, unique identities to playful cute names and even technologically-inspired options, there’s a world of ideas to set your creative juices flowing. The nomenclature rules are not just for scientific reasons; in the digital age, they can play a huge role in branding, customer relationships, and service. Therefore, a good chatbot name can significantly enhance your customer relationship, engendering loyalty and encouraging repeated visits. The positive impact of a well-chosen chatbot name on customer relationships can’t be underestimated. Using chatbots has become a prime focus for marketers and SEO experts worldwide.

• On the other hand, when building a chatbot for a beauty platform such as Sephora, your target customers are those who relate to fashion, makeup, beauty, etc.
• Make it fit your brand and make it helpful instead of giving visitors a bad taste that might stick long-term.
• Worse still, this may escalate into a heightened customer experience that your bot might not meet.
• And if your customer is not able to establish an emotional connection, then chances are that he or she will most likely not be as open to chatting through a bot.

In this section, we have compiled a list of some highly creative names that will help you align the chatbot with your business’s identity. By carefully selecting a name that fits your brand identity, you can create a cohesive customer experience that boosts trust and engagement. Let’s consider an example where your company’s chatbots cater to Gen Z individuals. To establish a stronger connection with this audience, you might consider using names inspired by popular movies, songs, or comic books that resonate with them. Giving your chatbot a name helps customers understand who they’re interacting with. Remember, humanizing the chatbot-visitor interaction doesn’t mean pretending it’s a human agent, as that can harm customer trust.

Your brand personality

But, a robotic name can also build customer engagement especially if it suits your brand. Nobody knows your customers better than your support teams, so why not bring them into the process and dedicate some time to brainstorming. Looking internally for ideas is an easy way to get a bigger list of names to choose from. Team members don’t have to be marketers, the name could be a simple spin on your business name, industry focus, greater purpose, or be inspired by your brand colours or values. Remember that people have different expectations from a retail customer service bot than from a banking virtual assistant bot.

Try to use friendly like Franklins or creative names like Recruitie to become more approachable and alleviate the stress when they’re looking for their first job. Your chatbot name may be based on traits like Friendly/Creative to spark the adventure spirit. It presents a golden opportunity to leave a lasting impression and foster unwavering customer loyalty. Adding a catchy and engaging welcome message with an uncommon name will definitely keep your visitors engaged. Industries like finance, healthcare, legal, or B2B services should project a dependable image that instills confidence, and the following names work best for this.

Your AI chatbot can expand within your business

With so many different types of chatbot use cases, the challenge for you would be to know what you want out of it. No matter what name you give, you can always scale your sales and support with AI bot. Read our post on 10 Must-have Chatbot Features That Make Your Bot a Success can help with other ways to add value to your chatbot.

How to come up with your chatbot name

The only thing you need to remember is to keep it short, simple, memorable, and close to the tone and personality of your brand. Remember, the key is to communicate the purpose of your bot without losing sight of the underlying brand personality. Similarly, an e-commerce chatbot can be used to handle customer queries, take purchase orders, and even disseminate product information. With REVE Chat, you can sign up here, get step-by-step instructions on how to create and how to name your chatbot in simple steps. Chatbot names may not do miracles, but they nonetheless hold some value. With a cute bot name, you can increase the level of customer interaction in some way.

The role of the bot will also determine what kind of personality it will have. A banking bot would need to be more professional in both tone of voice and use of language compared to a Facebook Messenger bot for a teenager-focused business. chatbot name Personalizing your bot with its own individual name makes him or her approachable while building an emotional bond with your customer. You’ll need to decide what gender your bot will be before assigning it a personal name.

Tips on naming your business

Better yet, perhaps you are inspired to carve out a path that uniquely mirrors your chatbot’s identity and offerings. From innovative, unique identities to playful cute names and even technologically-inspired options, there’s a world of ideas to set your creative juices flowing. The nomenclature rules are not just for scientific reasons; in the digital age, they can play a huge role in branding, customer relationships, and service. Therefore, a good chatbot name can significantly enhance your customer relationship, engendering loyalty and encouraging repeated visits. The positive impact of a well-chosen chatbot name on customer relationships can’t be underestimated. Using chatbots has become a prime focus for marketers and SEO experts worldwide.

• On the other hand, when building a chatbot for a beauty platform such as Sephora, your target customers are those who relate to fashion, makeup, beauty, etc.
• Make it fit your brand and make it helpful instead of giving visitors a bad taste that might stick long-term.
• Worse still, this may escalate into a heightened customer experience that your bot might not meet.
• And if your customer is not able to establish an emotional connection, then chances are that he or she will most likely not be as open to chatting through a bot.

In this section, we have compiled a list of some highly creative names that will help you align the chatbot with your business’s identity. By carefully selecting a name that fits your brand identity, you can create a cohesive customer experience that boosts trust and engagement. Let’s consider an example where your company’s chatbots cater to Gen Z individuals. To establish a stronger connection with this audience, you might consider using names inspired by popular movies, songs, or comic books that resonate with them. Giving your chatbot a name helps customers understand who they’re interacting with. Remember, humanizing the chatbot-visitor interaction doesn’t mean pretending it’s a human agent, as that can harm customer trust.

Your brand personality

But, a robotic name can also build customer engagement especially if it suits your brand. Nobody knows your customers better than your support teams, so why not bring them into the process and dedicate some time to brainstorming. Looking internally for ideas is an easy way to get a bigger list of names to choose from. Team members don’t have to be marketers, the name could be a simple spin on your business name, industry focus, greater purpose, or be inspired by your brand colours or values. Remember that people have different expectations from a retail customer service bot than from a banking virtual assistant bot.

Try to use friendly like Franklins or creative names like Recruitie to become more approachable and alleviate the stress when they’re looking for their first job. Your chatbot name may be based on traits like Friendly/Creative to spark the adventure spirit. It presents a golden opportunity to leave a lasting impression and foster unwavering customer loyalty. Adding a catchy and engaging welcome message with an uncommon name will definitely keep your visitors engaged. Industries like finance, healthcare, legal, or B2B services should project a dependable image that instills confidence, and the following names work best for this.

Your AI chatbot can expand within your business

With so many different types of chatbot use cases, the challenge for you would be to know what you want out of it. No matter what name you give, you can always scale your sales and support with AI bot. Read our post on 10 Must-have Chatbot Features That Make Your Bot a Success can help with other ways to add value to your chatbot.